Terms of Service

This website is operated by EVER TAIL. Throughout the site, the terms “we”, “us” and “our” refer to EVER TAIL. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

---

1. GENERAL INFORMATION

EVER TAIL is an online pet supplies and accessories brand offering curated pet essentials, toys, grooming items, and lifestyle products shipped globally through trusted fulfillment partners.

We reserve the right to update, change, or replace any part of these Terms and Conditions at any time.

2. ELIGIBILITY

You must be at least 18 years old or have the permission of a parent/guardian to use this website and make a purchase.

3. PAYMENT AND ORDERS

All products listed are subject to availability. We reserve the right to limit quantities, discontinue items, or cancel orders if necessary. Product descriptions, prices, and availability are subject to change without notice.

By placing an order, you agree to provide accurate billing and shipping information.

4. PRICING AND PAYMENT

Prices are listed in USD unless otherwise stated. We accept secure payments via PayPal and other supported methods at checkout.

All prices exclude applicable taxes and shipping fees, which will be calculated at checkout.

5. SHIPPING AND DELIVERY

Shipping times vary depending on the item and destination. Estimated delivery is typically between 3–30 business days.

Orders may ship in multiple packages due to fulfillment from different warehouses. Tracking details will be provided via email once items are dispatched.

6. RETURNS AND REFUNDS

We accept returns for damaged or defective items reported within 7 days of delivery. Please contact us at evertailshop@gmail.com with your order number and a clear photo of the issue.

Returns are not accepted for items due to sizing errors, buyer’s remorse, or delays caused by the courier.

For full details, see our Returns Policy.

7. ACCURACY OF INFORMATION

We strive to provide accurate product descriptions, pricing, and photos. However, minor variations may occur due to differences in lighting, screen settings, or supplier updates.

8. INTELLECTUAL PROPERTY

All content on this website, including logos, images, graphics, text, and product designs, is the intellectual property of EVER TAIL or its licensors. Use of any content without permission is strictly prohibited.

9. LIMITATION OF LIABILITY

EVER TAIL is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products. This includes delays in delivery, loss of profit, or personal injury caused by misuse of a product.

10. THIRD-PARTY LINKS AND TOOLS

We may use third-party tools or links to external websites. We are not responsible for their content, accuracy, or services.

11. PRIVACY POLICY

Your personal information is handled according to our Privacy Policy, which can be found on our website.

12. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of the jurisdiction in which EVER TAIL operates.